SwagSway Promotions is committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.
Returns Eligibility:
- Items must be unused, undamaged, and returned in their original packaging.
- Customized or personalized items may only be returned if they are defective or do not match the approved artwork
Return Window:
- You may initiate a return within 30 days of receiving your order.
Return Process:
- Contact our customer service team at info@swagsway.com to request a return authorization.
- Pack the items securely and include the original packing slip or order confirmation.
- Ship the return package to the address provided with the return authorization
Refund or Exchange:
- Once we receive your return and verify its condition, we will process a refund to your original payment method or offer an exchange, as per your preference.
- Refunds typically reflect within 5-7 business days, depending on your financial institution.
Exceptions:
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
- Customized or personalized items are non-returnable unless defective
Contact us:
For any questions or assistance regarding returns, please contact our customer service team at info@swagsway.com