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Quick & Fast Delivery
Welcome to SwagSway
Quick & Fast Delivery

Refund and Returns Policy

HomeRefund and Returns Policy

SwagSway Promotions is committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns Eligibility:

  • Items must be unused, undamaged, and returned in their original packaging.
  • Customized or personalized items may only be returned if they are defective or do not match the approved artwork

Return Window:

  • You may initiate a return within 30 days of receiving your order.

Return Process:

  • Contact our customer service team at info@swagsway.com to request a return authorization.
  • Pack the items securely and include the original packing slip or order confirmation.
  • Ship the return package to the address provided with the return authorization

Refund or Exchange:

  • Once we receive your return and verify its condition, we will process a refund to your original payment method or offer an exchange, as per your preference.
  • Refunds typically reflect within 5-7 business days, depending on your financial institution.

Exceptions:

  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
  • Customized or personalized items are non-returnable unless defective

Contact us:

For any questions or assistance regarding returns, please contact our customer service team at info@swagsway.com

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